Privacy Policy
Castillia values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website and use our services. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting our website or using our services, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
Personal Information
We may collect the following personal information from you:
- Contact Information: Name, email address, phone number, and postal address.
- Payment Information: Credit card details and billing information.
- Event Details: Information about the events you are planning, including dates, number of attendees, and specific requests.
- Communications: Any information you provide when you communicate with us via email, phone, or through our website.
Non-Personal Information
We may also collect non-personal information that does not identify you directly, such as:
- Usage Data: Information about how you use our website, including the pages you visit, the time spent on those pages, and other diagnostic data.
- Technical Data: IP address, browser type, operating system, and other technical information.
2. How We Use Your Information
We use the information we collect in the following ways:
- To Provide and Improve Our Services: We use your personal information to process your bookings, communicate with you about your events, and improve our services.
- To Process Payments: We use payment information to process transactions and ensure that payments are made securely.
- To Communicate with You: We may use your contact information to send you updates, newsletters, and other communications related to our services.
- To Enhance User Experience: We analyze usage data to understand how our website is used and to improve its functionality and content.
- To Comply with Legal Obligations: We may use your information to comply with applicable laws and regulations.
3. How We Share Your Information
We do not sell, trade, or otherwise transfer your personal information to outside parties, except in the following circumstances:
- Service Providers: We may share your information with third-party service providers who assist us in operating our website, processing payments, or providing other services.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the new owner.
4. Security of Your Information
We implement a variety of security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
5. Your Rights
You have the following rights regarding your personal information:
- Access: You have the right to request access to the personal information we hold about you.
- Correction: You have the right to request correction of any inaccurate or incomplete information.
- Deletion: You have the right to request the deletion of your personal information, subject to certain legal obligations.
- Objection: You have the right to object to the processing of your personal information for certain purposes.
- Data Portability: You have the right to request the transfer of your personal information to another organization or to yourself.
To exercise these rights, please contact us at privacy@castillia.com.
6. Third-Party Links
Our website may contain links to third-party websites. These websites have their own privacy policies, and we do not accept any responsibility or liability for their content or practices. We encourage you to read the privacy policies of any third-party websites you visit.
7. Children's Privacy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we will notify you of any significant changes by email or through our website. Your continued use of our services after any modifications to this Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide and be bound by the revised policy.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Email: office@castillia.com
Phone: +4917 14846235
Address: Piata Rosetti 6, sector 2, Bucharest, Romania.
By using Castillia’s services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.